Dial House Dial House Dial House Dial House Dial House Dial House Dial House
Dial House Dial House Dial House Dial House Dial House Dial House Dial House
Dial House Dial House Dial House Dial House Dial House Dial House Dial House
Call for more information on 01234 356555 or if you would like us to contact you simply send us your details.

"Dial House is committed to providing the highest quality care individually planned in a warm friendly and safe environment by well trained efficient staff."

CQC Rating

Nursing Home – Good
Home Care – Requires Improvement


Training and Development

 

Dial House Care has an active training and development programme. Having good quality well trained staff is fundamental to the quality of the care that is delivered to our clients. All our training is managed by Susan Yates, and we offer a variety of courses including Safeguarding of Vulnerable Adults, Dementia and Moving and Handling.

 

New Staff

 

All new employees are offered the opportunity to start an appropriate NVQ training programme. From day one staff will have their own personal development plan as a guide to their career development within the company.

 

Staff who are new to Dial House undertake the Common Induction Standards Course, which includes an introduction to the company and several mandatory courses. All care and ancillary staff currently have a 2 day induction, extending to 5 days if required, covering an extensive range of topics, including:

 

  • Handling (theory and Practice), Moving
  • Health and Safety, Privacy and Dignity
  • Safeguarding Adults, Basic First Aid
  • Dementia

Registered nurses have an individual Induction process and are sent on external courses relevant to their needs.

 

Personal Development

 

Personal development is very important to Dial House, it is a way of recognising the effort carers put into their careers and we offer opportunities in a variety of courses to encourage progression. Many of our senior staff have “grown up” through the ranks and reach their positions through internal promotion.