Dial House Dial House Dial House Dial House Dial House Dial House Dial House
Dial House Dial House Dial House Dial House Dial House Dial House Dial House
Dial House Dial House Dial House Dial House Dial House Dial House Dial House
Call for more information on 01234 356555 or if you would like us to contact you simply send us your details.

"Dial House is committed to providing the highest quality care individually planned in a warm friendly and safe environment by well trained efficient staff."

CQC Rating

Nursing Home – Good
Home Care – Requires Improvement

 

Our Care Standards

 

With over 60 years experience, the management of Dial House Care Ltd pride ourselves on offering a highly professional care service for the elderly, with a personal touch. We are pleased to accept Client's for long term, short term for convalescence and holiday stays.

 

It is the objective of Dial House to provide care to all residents to a standard of excellence which embraces fundamental principles of good care practice, and that this may be witnessed and evaluated through the practice, conduct and monitoring of quality care in the home.

 

It is a fundamental ethos that those residents who live in the home should be able to do so in accordance with the homes Statement of Values, and our residents Charter of Rights.

 

It is the object of the home that all residents shall live in a clean and safe environment and be treated with respect and sensitivity to their individual needs and abilities.

 

Staff will be responsive to the individual needs of residents and will provide the appropriate degree of care to assure the highest possible quality of life within the home.

 

When people have worked hard throughout their life and have been committed to helping others, we think they deserve extra cherishing. They need a home where individuality is emphasised, with staff who have time to give attention to small detail, and where they have the choice of enjoying the company of like-minded fellow Client's.

 

All Care Staff within the Home will be appropriately trained to deliver the highest standards of care. A continuous staff-training programme is implemented to ensure that these high standards are maintained in line with the latest developments in Care Practices as may be laid down in appropriate Legislation, Regulations and the National Care Standards Commission.

 

For more information about our standards of dementia care or to request our Client Guide, please contact us.

 

CORE VALUES OF CARE
PRIVACY
DIGNITY
RIGHTS
INDEPENDENCE
CHOICE
FULFILMENT

 

 

Statement of Values

 

PRIVACY: The right of a Client to be left alone and undisturbed whenever they wish.

 

DIGNITY: The understanding of a Client's needs and treating them with respect.

 

INDEPENDENCE: Allowing a Client to take calculated risks, to make their own decisions and think and act for themselves.

 

CHOICE: Giving a Client the opportunity to select for themselves from a range of alternative options.

 

RIGHTS: Keeping all basic human rights available to the Client's.

 

FULFILMENT: Enabling the Client to realise their own aims and helping them to achieve these goals in all aspects of daily living.

 

To meet the client's needs the care service within the home is designed to achieve the following objectives
  1. To deliver a service of the highest quality that will improve and sustain the residents overall quality of life. In this respect the care service is designed to meet the requirements of a recognized accredited quality standard.

  2. To ensure that the care service is delivered flexibly, attentively, and in a non discriminatory fashion while respecting each resident's right to independence, privacy, dignity, fulfillment and the rights to make informed choices and to take risks.

  3. To ensure that each resident's needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, martial status, parenthood and disabilities or impairments.

  4. To ensure that the care service in whole is delivered in accordance with agreed contracts of care.

  5. To manage and implement a formal programme of staff planning, selection, recruitment, training and personal development to enable resident care needs to be met.

  6. To manage the care service efficiently and effectively to make the best use of resources and to maximise value for money for the resident.

  7. To ensure all residents receive written information on the home's procedure for handling complaints, comments and compliments and how to use it.