Dial House Dial House Dial House Dial House Dial House Dial House Dial House
Dial House Dial House Dial House Dial House Dial House Dial House Dial House
Dial House Dial House Dial House Dial House Dial House Dial House Dial House
Call for more information on 01234 356555 or if you would like us to contact you simply send us your details.

"Dial House is committed to providing the highest quality care individually planned in a warm friendly and safe environment by well trained efficient staff."

CQC Rating

Nursing Home – Good
Home Care – Requires Improvement


Our Residents

 

Dial House strives to provide the highest standard of nursing and medical care at all times. We have signed up to the governments Dignity Charter and endeavour to always treat the residents with dignity and respect. Family and friends will always be made welcome, encouraged to visit, stay for a meal and spend time together.

 

CHARTER OF RIGHTS

 

We respect the right of each Client to lead as independent and fulfilling life as possible. We have set out a Client's Charter of Rights, which we believe should be the minimum entitlement for each Client. Our Care Staff are sensitive to, and will observe, the following standards which we have identified:

 

  • It is the right of each Client to make informed choices and to take risks; there is a certain amount of risk associated with each aspect of our lives.
  • Each Client is an individual with individual needs wants and desires. This individuality will be recognised and respected to ensure promotion and maintenance of the Client's dignity and self-worth.
  • Each Client, as an individual, has the right to fulfil his / her potential for personal choice of lifestyle and opportunities.
  • Each Client has the right to a Care Service that does not discriminate on the basis of race or ethnic origin, creed, colour, religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender or sexual orientation.
  • Each Client has the right to refuse anybody entry to their home. This will include the Care Worker where the Client feels an element of incompatibility as he / she perceives it.
  • Each Client has the right of access to his or her personal Care Records, and to examine them fully. He / she has the right to be consulted with respect to the Care Services provided and to be involved in on-going reviews of the same. Where, for reasons of mental frailty, the Client is unable to make his / her wishes known directly, an appointed advocate may fulfil this purpose.
  • Each Client has the right to details of the Contract with respect to the Care Services offered, including the costs involved.
  • Each Client has the right to be assured that no personal or confidential information concerning their affairs will be disclosed to a third party without their express permission.
  • Each Client has the right to complain about any element of the Care Service, and to do so without fear of any intimidation, recrimination or reprisals.